Real Time Analyst


This job does not exist anymore.

Try running a new search or browse our vacancies.

Or fill in the form below to receive job alerts.

2018-01-15 11:09:251970-01-01Fusion Resources
Job Type Permanent Full Time
Location Scarborough
Area Scarborough, North Yorkshire Scarborough
Sector Commercial and Office
Salary £25,000 - £35,000
Start Date ASAP
Advertiser remoteapi
Telephone 01723 501162
Job Ref Real Time Analyst - Kelly - Scar
Job Views 285
Description

 

Due to continued expansion our client is looking for an experienced Real-time analyst to join their team in Scarborough. This is a fantastic opportunity for an experienced Real-time analyst to join their customer on-boarding channel. Their Scarborough operation has grown over recent years to become the leading site for digital product fulfillment. As a Real Time Analyst you will be involved with new customer centric initiatives in the early stages.. You will be responsible real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, supporting operations to achieve the business objective, delivering service level objectives and maximizing efficiency and occupancy.

The Role

  • Provide account updates to management and forecasts / scheduling analytics detailing historical and present performance and forecasted performance
  • Co-ordinate data activities to build more effective data strategies for the benefit of our customers
  • Influence service outcomes by directly supporting employees in meeting their personal telephony targets
  • Engage key stakeholders regarding identified intraday risks and communicate plans to deliver change
  • Delivery of operational service KPI's including average handling time, volume, staff adherence and forecast accuracy across all contact centre channel
  • Help with the integration and implementation of new call centre technologies

The Person

  • An experienced Real Time Analyst with a track record of helping to deliver process improvements.
  • A confident communicator able to communicate complex ideas to all levels
  • The ability to manipulate data essential and use of Cisco systems required
  • An analytical thinker who can understand data and has excellent judgment and decision-making skills
  • Knowledge of Customer Service & Call Centre processes and procedures preferred
  • Experience with Excel required

Salary & Benefits

Excellent Salary & Benefits from £25,000 - £35,000 per annum. 

If you wish to apply for this position, please email your CV to Kelly@fusion-resources.co.uk or call us on 01723 501162

Due to a high volume of applicants we are receiving, unfortunately we are only able to contact candidates who are successful to be invited into interview If you have not been contacted within the next 7 days of your application, please assume you have been unsuccessful on this occasion

Keywords
SectorClear
AreaClear
Job TypeClear
Sign in
Register
Similar Jobs
  • Customer Executive
    North Yorkshire, Scarborough
    Commercial and Office
    £19,000 to £20,500 Per Year

    FANTASTIC OPPORTUNITY Monday to Friday 9am - 5pm with flexible hours between 8am and 8pm Due to continued digital customer growth, we are looking for Executives to join our clients teams at their Scarborough based office. Do you have a passion for driving customer satisfaction? Speaking to people...
  • Sales Representative
    North Yorkshire, Scarborough
    Commercial and Office
    £20,000 to £55.000 Per Year

    Our Esteemed client is currently looking for a results-driven sales representative to actively seek out and engage customer prospects. Someone who is driven to succeed and wants to earn the uncapped commission that is available. Part of your job as a sales person would involve working closely with ...
  • Sales Person
    North Yorkshire, Scarborough
    Commercial and Office
    20k Basic OTE 60k - upcapped Bonus Structure!!

    Our Esteemed client is currently looking for a results-driven sales representative to actively seek out and engage customer prospects. Someone who is driven to succeed and wants to earn the uncapped commission that is available. Part of your job as a sales person would involve working closely with ...
Email Me Jobs Like This
Subscribed to similar jobs notifications

York Office

Tower Court, Oakdale Road
Clifton Moor, York
YO30 4XL
Telephone: 01904 557633
Email : york@fusion-resources.co.uk

Head Office

Fusion Resources Ltd,
21 Alma Square, Scarborough, 
North Yorkshire, YO11 1JR 
Telephone: 01723 501162 
Email : enquiries@fusion-resources.co.uk
Reg: England and Wales: Company Reg: 04848438

LATEST NEWS

Latest From the blog

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential

More Details