Hotel Receptionist


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2019-04-25 08:37:041970-01-01Fusion Resources
Job Type Permanent Full Time
Location Kirkbymoorside, Pickering
Area Pickering, North Yorkshire Kirkbymoorside, Pickering
Sector Commercial and OfficeRetail and Hospitality
Salary £competitive
Start Date
Advertiser remoteapi
Job Ref Recept Kell
Job Views 94
Description

We are looking for a Hotel Front Desk Receptionist to serve as our clients, guests’ first point of contact managing all aspects of their accommodation. You will work on a rotational rota and be flexible with your time.

Responsibilities will include:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

 

We look forward to receiving your application!

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York Office

Tower Court, Oakdale Road
Clifton Moor, York
YO30 4XL
Email : tanya@fusion-resources.co.uk

Head Office

Fusion Resources Ltd,
21 Alma Square, Scarborough, 
North Yorkshire, YO11 1JR 
Telephone: 01723 501162 
Email : enquiries@fusion-resources.co.uk
Reg: England and Wales: Company Reg: 04848438

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