Customer Service Representatives

2019-05-15 15:19:452019-06-08Fusion Resources
Job Type Temporary to Permanent
Location York
Area York, York York
Sector Commercial and Office
Salary £8.75 per hour
Start Date
Advertiser remoteapi
Job Ref Cust Serv Reps
Job Views 185

Customer Service Advisors


Role and duties
We are seeking confident and bubbly Phone Resourcers to join a fantastic customer service team in York. The role involves being the first point of contact for incoming customer calls, handling queries and questions to ensure that the customer is given a satisfactory experience with the business.

This role is primarily inbound calls, therefore you are not expected to sell to customers or make any outbound sales calls, it is purely to nurture the existing customers and ensure they continue using the companies products.
Qualifications / Experience Required

  • Customer service experience – retail included
  • Must be computer literate
  • Strong communication skills, both written and verbal
  • Basic administration skills

Anticipated duration of Assignment
Min 6 months – could lead to permanent
Number of days per week
This position is a Monday to Friday role between the hours of 9 and 5:30pm, but during peak times – such as Christmas – you will have the opportunity to work overtime at an enhanced rate of pay
Number of hours per week
40 hrs a week
Basic Pay
£8.75 per hour 
Facilities e.g Canteen, Toilets, Car Park etc
Fantastic modern office, onsite Canteen, onsite parking, Casual Dress Code
Must be able to get to York
Paid Annual Leave
28 days 
The Consultancy
Established in 2003, Fusion Resources Ltd is a Professional Recruitment Company with offices based in Scarborough and York.
Fusion Resources is a Privately-owned independent consultancy with an enviable client base both locally, nationally and globally. Building year on year successes, Fusion have gained preferred supplier status with long standing partnerships.
Our specialist divisions are managed by lead consultants who are knowledgeable, professional and have many years of industry experience.
Due to high volume of applications, unfortunately we are unable to respond to all applications, so if you haven’t heard back within 7 days please assume you’ve been unsuccessful on this occasion.
Please note that: Unless you ask us not to, your details will be added to our confidential secure database and we will contact you with any other suitable vacancies.

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York Office

Tower Court, Oakdale Road
Clifton Moor, York
YO30 4XL
Email :

Head Office

Fusion Resources Ltd,
21 Alma Square, Scarborough, 
North Yorkshire, YO11 1JR 
Telephone: 01723 501162 
Email :
Reg: England and Wales: Company Reg: 04848438


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