Complaints Policy
Fusion Resources Ltd are committed to providing a quality service to our customers. If you are not satisfied with the level of service, you have received from us we would like you to tell us about it. All complaints are taken very seriously, and any feedback is appreciated as it provides us with an opportunity to improve our standards.
All complaints and feedback are referred on to our Managing Director
If you would like to make a formal written complaint, you can contact us
Managing Director via email or by post:
Fusion Resources Ltd 21 Alma Square, Scarborough YO11 1JR
E: tanya@fusion-resources.co.uk
T: (0) 1723 501162
Procedure
1 We will send you written acknowledgement (email or letter), on receipt of your complaint within 5 working days. We will also inform you who will be dealing with your complaint.
2. We will then record your complaints in our central register and start to investigate on your behalf. This is likely to involve the following steps:
- Examining your record to ascertain the sequence of relevant events & related correspondence
- Interviewing the relevant members of staff for clarification on the issue
- Liaising with senior management as appropriate
3. We aim to acknowledge, fully investigate, and duly resolve all complaints within 14 working days.
4. A full written response to your complaint will be drafted by a director and sent to you with supporting documentary evidence (if applicable). In addition.
5. If you remain unsatisfied with the decision, you can contact the relevant industry trade association.
